hee55's Privacy Policy
Your personal information is our top priority — learn in detail here how hee55 collects, uses, and protects your data.
Introduction & Scope
hee55 ("we", "us", or "the platform") places the highest importance on the privacy of its users. This privacy policy describes what information we collect when you use hee55's website and services, how that information is processed, and how securely it is stored.
This policy applies to all services, products, and digital platforms of hee55. By creating or using an account on our platform, you are considered to have agreed to the terms of this policy. You must be 21 years of age or older.
This policy has been drafted in accordance with the laws of Bangladesh and the applicable digital security regulations, and may be updated as needed. The date of the most recent change will be noted at the bottom of this page.
What Information We Collect
hee55 collects only the information necessary to provide services, manage accounts, ensure security, and meet legal obligations.
2.1 Information Provided Directly by You
- Identity Information: Full name, date of birth, national identity card or passport number (for age verification).
- Contact Information: Email address and mobile number (for account verification and secure transactions).
- Financial Information: Payment method details such as bKash, Nagad, Rocket, or bank account number — solely for the purpose of completing transactions.
- Address Information: Residential address, for verification purposes when required.
2.2 Information Collected Automatically
- Technical Information: IP address, browser type, operating system, and device identifier.
- Usage Information: Which pages you visited, how long you stayed, which games you played — this information helps improve the quality of our services.
- Transaction History: Deposit and withdrawal amounts, timestamps, methods, and status.
- Cookie & Session Information: First-party cookies are used to improve your browsing experience.
2.3 Information Received from Third Parties
From time to time we may receive information from third-party service providers — such as payment gateways or identity verification agencies. This information is used solely for services linked to your account and is not used for any advertising purpose.
Purpose of Data Use
hee55 uses the collected information for the purposes listed below. No information is used for any purpose beyond what is described here.
| Purpose of Use | Type of Relevant Information |
|---|---|
| Account creation and management | Identity and contact information |
| Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer) | Financial and payment information |
| Age (21+) and identity verification | Identity document and date of birth |
| Platform security and fraud prevention | IP, device, and transaction information |
| Providing customer support (24/7 live chat and email) | Contact and account information |
| Responsible gaming monitoring | Playing patterns and transaction history |
| Legal obligations and regulatory compliance | Identity and financial information |
| Improving platform functionality and experience | Usage and technical information |
Sharing Data with Third Parties
4.1 Circumstances Under Which Data Is Shared
hee55 never sells, rents, or transfers your personal information to third parties for marketing purposes. Data may be shared only in the following limited circumstances and under strict confidentiality agreements:
- Payment Processing: With bKash, Nagad, Rocket, and approved banking partners — solely to complete transactions.
- Identity Verification: With verification service providers to confirm age and identity.
- Technical Services: With hosting, cybersecurity, and analytics service providers — who operate under confidentiality agreements.
- Legal Obligations: With authorities to comply with applicable laws of Bangladesh or court orders.
4.2 International Data Transfers
For technical service requirements, your information may be processed on secure servers outside Bangladesh. In such cases, we ensure that the receiving party maintains at least an equivalent standard of data protection and that data transfer agreements are in place.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. hee55 uses the following types of cookies:
- Essential Cookies: For maintaining login state, security tokens, and session management — the platform cannot function properly without these.
- Functional Cookies: For remembering language preferences and user settings.
- Analytical Cookies: To understand which pages are used most and where the platform needs improvement.
5.2 Cookie Control
You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may prevent some platform features from working properly. Please refer to your browser's help documentation or contact our support team.
Data Storage and Security
6.1 Retention Period
hee55 retains your personal information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period in accordance with legal obligations and regulations relating to financial transaction records. Once that period expires, the information is securely deleted or irreversibly anonymised.
6.2 Technical Security Measures
hee55 maintains the following technical measures to protect your information:
- SSL/TLS Encryption: All data transmissions are completed through encrypted connections.
- Encrypted Storage: Stored sensitive information is protected through encryption technology.
- Access Control: Only authorised staff have access to the information they need.
- Security Monitoring: Systems are regularly monitored to detect suspicious activity.
- Regular Audits: Periodic reviews are conducted to identify security vulnerabilities.
6.3 Steps Taken in the Event of a Security Breach
If a data breach occurs, hee55 will act in accordance with its rapid response plan. Affected users will be notified by email as quickly as possible, and necessary steps will be taken to remedy the damage.
Your Rights
As a user of the hee55 platform, you have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request to know what information we hold about you. We will provide a copy of the information.
Right to Rectification
If any information we hold about you is inaccurate, you may request a correction. We will update it within a reasonable time.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, if legal obligations exist, complete deletion may not be possible.
Right to Object to Processing
You may object to the processing of your information for specific purposes — particularly in the case of marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format, making it easy to transfer to another organisation.
Right to Restriction of Processing
In certain circumstances you may request that the processing of your information be temporarily suspended.
Protection of Minors' Privacy
hee55's services are intended solely for individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.
Age verification during account registration is mandatory. If we become aware that a minor has opened an account using false information, the account will be suspended immediately and all related information will be deleted.
If your child or a minor you know has accidentally registered, please contact us immediately at [email protected].
Third-Party Services and Links
The hee55 platform may have connections to third-party services such as payment gateways or game providers. These third parties have their own privacy policies, and hee55 is not responsible for their data collection and usage practices.
When using services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, the privacy policies of the respective organisations may apply. We always strive to maintain transparency in this regard.
Changes to the Privacy Policy
hee55 may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technical changes.
For significant changes, we will:
- Clearly note the date of the update on this page.
- Notify registered users about the changes by email (to their own email address, not via [email protected]).
- Inform users about changes at the time of login on the platform.
Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
To ask any questions or raise concerns about the privacy policy, or to submit a request to exercise your rights, please contact our support team.
Privacy-Related Requests
Keeping your information secure is our commitment.
Have more questions? Visit our FAQ page or log in directly to use the support chat.